Privacy Policy

Last Updated: 1 November 2024

1. Introduction and Scope

Davenop Technologies ("Davenop", "we", "our", or "us") is committed to protecting the privacy and personal data of every individual who interacts with our business. This Privacy Policy describes how Davenop Technologies collects, uses, stores, and protects personal data in connection with our website, services, and business activities.

This Policy applies to:

  • Visitors to our website at www.davenoptechnologies.com
  • Clients and prospective clients who contact us or engage our services
  • Individuals whose data we process as part of delivering our IT infrastructure and managed technology services

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller Identity

The data controller responsible for your personal data is:

Davenop Technologies [COMPANY ADDRESS] Lagos, Nigeria

For all data protection enquiries, please contact us at: [CONTACT EMAIL]

3. Categories of Personal Data Collected

Davenop Technologies may collect the following categories of personal data:

3.1 Information You Provide Directly

  • Contact information: full name, email address, telephone number, job title, and organisation name
  • Enquiry content: the subject and message content of contact form submissions
  • Feedback: service ratings and written feedback submitted through our feedback form

3.2 Information Collected Automatically

  • Usage data: pages visited, time spent on pages, referring URLs, and browser type, collected via Google Analytics 4
  • Cookie data: session cookies required for website functionality, and analytics cookies as described in Section 8

3.3 Information Collected in the Course of Service Delivery

  • Technical data: network topology, hardware inventories, configuration data, and access logs collected during the assessment, design, and delivery of IT infrastructure projects
  • Contact and personnel data: names, email addresses, and telephone numbers of client staff involved in project delivery

4. Purposes and Legal Basis for Processing

| Purpose | Legal Basis | |---|---| | Responding to enquiries and providing quotes | Legitimate interests / Pre-contractual steps | | Delivering contracted IT infrastructure and managed services | Performance of a contract | | Sending transactional communications relating to active engagements | Performance of a contract | | Improving our website and services through analytics | Legitimate interests | | Complying with legal and regulatory obligations | Legal obligation | | Managing supplier and partner relationships | Legitimate interests |

Davenop Technologies does not use personal data for automated decision-making or profiling.

5. Data Storage and Security

5.1 Storage Location

Personal data is stored on servers and platforms located in secure facilities. Where data is processed by third-party service providers, Davenop Technologies ensures appropriate data processing agreements are in place.

5.2 Security Measures

Davenop Technologies implements technical and organisational security measures appropriate to the risk, including:

  • Encrypted transmission of data via HTTPS
  • Access controls restricting personal data to authorised personnel on a need-to-know basis
  • Secure email and communication protocols for client correspondence
  • Regular review of access permissions and security procedures

5.3 Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, Davenop Technologies will notify the relevant supervisory authority and affected individuals in accordance with applicable law.

6. Third-Party Data Sharing

Davenop Technologies does not sell, rent, or trade personal data to third parties for marketing purposes.

Personal data may be shared with:

  • Technology service providers engaged to deliver services on behalf of Davenop Technologies (including email delivery, analytics, and cloud storage platforms), under contractual obligations of confidentiality
  • OEM partners and technology vendors where required to fulfil a service engagement (e.g., warranty registration, licence management)
  • Professional advisors including legal, accounting, and insurance advisors, under duties of confidentiality
  • Regulatory and law enforcement authorities where required by applicable law

7. Cookies and Tracking Technologies

Our website uses the following categories of cookies:

| Cookie Type | Purpose | Duration | |---|---|---| | Strictly necessary | Session management and website functionality | Session | | Analytics (Google Analytics 4) | Anonymous usage analysis to improve the website | Up to 2 years | | Preferences | Storing user theme and language settings | 1 year |

You may manage or withdraw consent for non-essential cookies at any time through your browser settings. Note that disabling analytics cookies will not affect your ability to use the website.

8. Data Subject Rights

Under applicable Nigerian and international data protection law, you have the right to:

  • Access: request a copy of the personal data we hold about you
  • Rectification: request correction of inaccurate or incomplete personal data
  • Erasure: request deletion of your personal data where there is no lawful basis for continued processing
  • Restriction: request that we restrict processing of your data in certain circumstances
  • Objection: object to processing based on legitimate interests
  • Portability: receive your personal data in a structured, commonly used, machine-readable format
  • Withdraw consent: where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [CONTACT EMAIL]. We will respond within 30 days.

9. Retention Periods

Davenop Technologies retains personal data only for as long as necessary for the purposes for which it was collected:

| Data Category | Retention Period | |---|---| | Enquiry and contact form submissions | 3 years from last contact | | Client project and contractual records | 7 years from project completion | | Financial and invoicing records | 7 years (statutory requirement) | | Website analytics data | As per Google Analytics retention settings (default 14 months) | | Employee and contractor records | Duration of engagement plus 7 years |

At the end of the applicable retention period, personal data is securely deleted or anonymised.

10. Changes to This Policy

Davenop Technologies may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The "Last Updated" date at the top of this Policy will be revised accordingly. We encourage you to review this Policy periodically.

11. Contact Details for Data Enquiries

For all privacy and data protection enquiries, please contact:

Davenop Technologies [COMPANY ADDRESS] Lagos, Nigeria Email: [CONTACT EMAIL] Telephone: +234 916 034 8233

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